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We understand that receiving your garment on time is crucial, especially if you are ordering for a special event. If your order does not arrive by the date of your event, we have a few policies in place to ensure that you are taken care of:

- We do not offer refunds or store credit if the dress does not fit as desired. We strongly recommend referring to our size guides and recommended sizes to ensure a proper fit. If you need more details about the fit, feel free to contact us via email or Instagram.

- If your rental does not arrive in time for your event, you will not receive a refund. However, store credit may be applicable. Please refer to the above information for more details.

- If you wish to cancel your booking within 6 hours of placing the order and the order has not been sent off or issued for collection, you are eligible for a refund. However, the refund amount will be the total of your order minus $3, as Shopify has already deducted a $3 cut from your order payment, which we do not have possession of to refund you. If your cancellation occurs 6+ hours after the order has been placed, please refer to the paragraph below.

- If you decide to cancel your booking or if your event is canceled 3+ days prior to the event, we will offer store credit. However, if the garment has already been posted or picked up, you will not receive a refund or store credit.

- Refunds will be issued if the garment arrives damaged, excluding any damage disclosed in the product description. Please email photo evidence of the damage to us within 8 hours of receiving the garment via post, or within 8 hours of the dress being collected. The garment must be dropped back or posted the following business day and unworn before the refund is issued. The refund will be issued back to the payment method used for the order.

- If you encounter any issues with the condition of your rental upon its arrival or pick-up, please contact us within 8 hours to assess compensation. However, please note that compensation will not be provided if you report issues after wearing the rental.

We use NZ Posts commercial courier overnight service for all orders, and while they do not give us a 100% guarantee that items will be shipped overnight, the majority of our orders have been delivered the next business day after being shipped. We do not guarantee overnight shipping, but we strive to ensure that your order arrives as quickly as possible.